Returns & Exchanges
We want you to love your curls, which is why we offer a 30-day return policy for products purchased directly from our store. If a product doesn't work for your hair type, you can return it for a full refund or exchange it for a different formula.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.
Pack and Ship
Securely pack the items in their original packaging if possible and drop the parcel off at your nearest authorized carrier location.
Receive Your Refund
After our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing