Frequently Asked Questions
Everything you need to know about your Curlsmith journey
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return policy?
We offer a 30-day return window for products in their original condition. Please note that shipping fees are non-refundable and certain sale items may be final sale.
Are Curlsmith products vegan and cruelty-free?
Yes, we are proudly PETA-certified. All of our products are 100% vegan and we never test on animals at any stage of production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.
Do you ship internationally?
We currently ship to various countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
How can I find the right products for my hair type?
We recommend taking our online Hair Quiz, which analyzes your curl pattern and porosity to provide a personalized routine tailored to your specific needs.